Remember when you called customer service and an actual human answered? Now you call, get told your call is “very important,” spend 14 minutes arguing with a robot that keeps saying “I didn’t quite get that,” press 7 different buttons, get transferred twice, and somehow end up in a department that sells extended warranties for lawn mowers. Then they ask for your account number, your zip code, the last four digits of your phone number, your first pet’s nickname, and probably a blood sample… just so they can tell you to “try turning it off and back on.” By the time a real person finally answers, you’ve forgotten what you were mad about and aged three years. Back then, customer service solved problems. Now customer service is the problem.